Ponnobd Electronics ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website or place an order, how we use it, and the choices you have. By using this website, you agree to the practices described below.
1Overview
This policy applies to information collected through the Ponnobd Electronics website, our order and delivery process, and any communication you have with our support team via phone or WhatsApp. It does not apply to third-party websites we may link to.
2Information We Collect
We collect information in the following ways:
- Information you provide directly — name, phone number, delivery address, and any details you share when placing an order, contacting support, or subscribing to updates.
- Order information — products purchased, order value, delivery zone, and order status, used to process and track your order.
- Automatically collected information — device type, browser, approximate location, pages visited, and referring links, collected via cookies and analytics tools to help us understand how the website is used.
We do not knowingly collect payment card details, since orders are currently fulfilled on a Cash on Delivery basis.
3How We Use Your Information
We use the information we collect to:
- Process, confirm, and deliver your orders.
- Contact you about order status, delivery updates, or support requests.
- Improve our website, product catalogue, and customer experience.
- Send you promotional updates or offers, where you have opted in — you can opt out at any time.
- Detect, prevent, and investigate fraud, abuse, or security issues.
- Comply with applicable legal and regulatory obligations.
6Data Security
We use reasonable technical and organizational measures — including secure connections (HTTPS) and access controls — to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7Data Retention
We retain your order and account information for as long as needed to fulfil the purposes described in this policy, including maintaining order history, warranty records, and complying with our legal and accounting obligations, after which it is deleted or anonymized.
8Your Choices & Rights
You can:
- Ask us what personal information we hold about you, and request a copy.
- Ask us to correct inaccurate or outdated information.
- Ask us to delete your personal information, subject to any legal obligation we have to retain it (for example, order records).
- Opt out of promotional messages at any time.
To exercise any of these choices, contact us using the details in the Contact Us section below.
9Children's Privacy
This website is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can remove it.
10Third-Party Links
Our website may contain links to third-party sites (such as our social media pages or courier partners). We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies separately.
11Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted here with a revised "Last updated" date. We encourage you to review this page periodically.
12Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us: